Google Cloud outage disrupts Revolut and other UK banking services
publishers 24articles 24first reported 20 Oct, 07:15 UTCdeveloping since 20 Oct · 8 editions
A Google Cloud outage in Europe disrupted Revolut and other services on Tuesday, leaving customers unable to use some banking functions before the problems began to ease.
Revolut reported issues with card payments, money transfers, cash withdrawals and account access. The disruption affected customers in Ireland, where the digital bank has 3.4 million users, as well as the UK. Revolut said its engineers were working to restore full service and stressed that customers’ money and data remained safe.
The incident was linked to failures in Google Cloud’s Europe-west2 region, which covers London. Google said multiple cloud services had experienced errors and intermittent network failures since late Monday evening and that engineers were investigating. The Guardian reported that a power outage at a Google data centre in London caused the disruption.
Downdetector recorded a sharp increase in reports about Revolut between 7 a.m. and 8 a.m. Customers of Lloyds Bank and HSBC, along with users of delivery platform DPD, also reported problems, according to The Irish Times. AIB and Bank of Ireland said their services were operating normally.
Reuters reported that the outage also affected public-sector websites and that disruption was easing later Tuesday. Revolut apologised to customers for the interruption.
HOW THIS STORY WAS MADE
Written from 7 articles, 2 with the publisher's own text; 7 independent newsrooms once syndicated copies count as one; this version written 6 h after the record first saw the story; the editor kept it as written.
- Publishers
- 24
- Source articles
- 24
- Given to the writer
- 7, 2 with the article's own text
- Independent newsrooms
- 7
- This version written
- 6 h after the record first saw the story
- Second model (editor)
- kept as written
- Publication gate
- passed
- Human review
- none
WHAT THE EDITOR DID
The second model checked the writer's draft against the same sources and published it as written.
Written by a language model from the sources above, then checked by a second model that may only cut, attribute or correct. How it works →